📍 Local Job Near You
Operations Manager - Luxury retail and Call center
Concentrix Corporation
📍
dubai, United-Arab-Emirates
Location
dubai
Posted
June 16, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Essential Functions Core Responsibilities
- Analyze and maintain all Client Service Level Agreements and implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects, i.e., data collection for billable/non-billable hours, forecasting, budgeting, etc.
- Select, train, develop, and manage performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.
- Manage and review operational reports: Attendance adherence, PFP, Client scorecard, Metrics management reports.
- Create and maximize relationships with client partners.
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, define and implement any corrective actions needed to meet operational performance.
- Conduct regular one‑on‑ones with direct...