Company Background
A Johor-based hospitality group established in 2018, specializing in boutique hotels, resort operations, and lifestyle leisure experiences. The company operates affordable, design-focused accommodations and integrated hospitality concepts catering to modern business and leisure travelers.
Job Summary
The Operations Manager is a key leadership role responsible for driving operational excellence across the hotel. This is a systems-builder and accountability-driver role — not a daily firefighter — focused on building the processes, discipline, and culture that support consistent, high-quality hotel operations.
You will own SOP development, operational reporting, team performance, and guest experience standards. As the business grows, this role is expected to evolve into a more senior operational leadership position.
Job Descriptions
Operations Systems & SOP Development
Design, document, and implement SOPs across front office, housekeeping, F&...