Company Background

A Johor-based hospitality group established in 2018, specializing in boutique hotels, resort operations, and lifestyle leisure experiences. The company operates affordable, design-focused accommodations and integrated hospitality concepts catering to modern business and leisure travelers.

Job Summary

The Operations Manager is a key leadership role responsible for driving operational excellence across the hotel. This is a systems-builder and accountability-driver role — not a daily firefighter — focused on building the processes, discipline, and culture that support consistent, high-quality hotel operations.

You will own SOP development, operational reporting, team performance, and guest experience standards. As the business grows, this role is expected to evolve into a more senior operational leadership position.

Job Descriptions

• Operations Systems & SOP Development
  • Design, document, a...