Description

Job Title: Operations Manager

Job Description:
A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he is expected to create building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Responsibilities:
- Ensure a safe work environment for all associates and team
- Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations
- Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations
- Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
- Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building ob...