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Job Description
Company: Thientu BPO
Location: 145B Nguyễn Đình Chính, Ho Chi Minh
Department: Operations
Reports To: Senior Operations Manager
Working Time: Monday đến Saturday, 08:00 đến17:00
Operational Availability: 24/7, 365 days (rotational teams)
About the Role
The Operations Manager plays a critical role in overseeing the daily operations of Thientu BPOs call center services. This position requires strong leadership, operational expertise, and the ability to balance service quality with efficiency in a high-paced environment. The ideal candidate has experience managing large teams, improving customer satisfaction, and ensuring operational excellence across multiple communication channels.
Key Responsibilities & Time Allocation
1. Team Leadership & Management (30%)
- Recruit, train, ...