Lead operational excellence as the Regional Operations Manager, focusing on multiple branches across Canada. Drive customer satisfaction and develop key functions to elevate business performance.
In this pivotal role at mSupply, you'll manage various branches while mentoring Branch Managers in a multi-unit setting. You'll identify process improvements and oversee critical operations including cost control, sales, and customer service. Ensuring safe and compliant operations is paramount, along with regular audits and engagement with staff.
Key Responsibilities:
• Deliver prompt and effective customer service solutions
• Conduct regular employee check-ins for feedback and coaching
• Manage P&L, expense controls, and safety protocols
• Drive continuous improvement and operational initiatives
• Collaborate with HR on staffing and employee development issues
Requirements:
• Bachelor’s degree in Business or related field
• 8+ years of experience in operations or...