Shape the future of customer success with EvenUp as a Strategy & Operations Manager. Leverage technology and AI to drive processes that facilitate faster settlements and improved outcomes.
We are seeking a highly skilled Strategy & Operations Manager to enhance EvenUp's Customer Success organization. This hybrid or remote role will engage collaboratively with leadership and cross-functional teams to elevate operational efficiencies. Your expertise in strategy, ops, and customer success will be pivotal in optimizing workflows and tracking key performance metrics.
Key Responsibilities:
• Partner with CS leadership to scale operational processes
• Develop and maintain customer success KPI dashboards
• Lead initiatives improving post-sales customer journeys
• Optimize the Customer Success tech stack for data integrity
• Write and analyze SQL queries to inform decisions
Requirements:
• 4+ years of experience in analytical environments
• Strong background in str...