Operations Manager, Compliance, Trust & Safety
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Job Description
We are seeking a proactive and driven Manager, Compliance, Trust & Safety to lead compliance operations, safety governance, and trust & safety initiatives across our ride-hailing and parcel delivery platform. This role is responsible for ensuring operational compliance with regulatory requirements, safeguarding platform integrity, and supporting safe and reliable experiences for both driver-partners and passengers.
The successful candidate will work closely with internal stakeholders, government agencies, and operational teams to strengthen compliance frameworks, investigate safety concerns, manage escalations, and support business continuity in a fast-paced startup environment.
Key Responsibilities Compliance & Regulatory Management- Monitor daily operations to ensure compliance with applicable regulations, policies, and operational standards.
- Develop, implement, and maintain compliance policies, SOPs, and intern...