As Operations Manager, you will oversee day-to-day operations, manage team performance, ensure service quality, and support the growth of our clients. You will work closely with senior leadership to improve productivity, strengthen processes, and build a high-performing team culture.

Key Responsibilities

• Manage daily operations of bookkeeping and accounting support teams.
  
• Lead, coach, and develop Team Leaders and individual contributors.
  
• Monitor productivity, quality, turnaround times, and client deliverables.
  
• Drive operational efficiency through process improvement initiatives.
  
• Ensure adherence to internal SOPs and client-specific requirements.
  
• Manage workforce planning, capacity utilization, and resource allocation.
  
• Track and report operational KPIs and performance metrics.
  
• Collaborate with HR and Talent Acquisition on hiring a...