Operational Core Responsibilities

• Plan and schedule all rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work and service level agreements (SLA); submit proposed schedules to Customer Service for coordination.
• Ensure effective and timely execution of preventive and corrective maintenance by supervising technicians and verifying work completeness and conformance to SOPs.
• Communicate maintenance outcomes to Customer Service to support timely client updates.
• Prepare and review technical reports for various needs including client requests, warranty claims, and insurance claims.
• Track and ensure warranty claims are completed; follow up with vendors or suppliers and propose improvements based on the outcomes of approved or rejected claims.
• Manage, maintain, and sustain adequate inventory of spare parts, tools, and equipment for the assigned team.
• Ensure service tick...