Unleash your leadership potential as a Senior Manager in Operations at Zensurance, focusing on Customer Experience for the Accounts Management department. Help build a high-performance team dedicated to enhancing customer journeys.
As a member of Zensurance, you will oversee operations while partnering with the Sales Director. Your role involves defining strategic goals and ensuring operational alignment for the Commercial Insurance Accounts Team. This position demands strong mentoring skills, technical prowess, and an empathetic approach to leading teams towards excellence.
Key Responsibilities:
• Mentor team leads for optimal performance and development
• Collaborate with SalesOps for strategic alignment
• Establish and uphold high customer service standards
• Optimize workflows using Zendesk and Salesforce
• Drive performance management initiatives with HR
Requirements:
• 8+ years in leadership with mentoring focus
• 5+ years in call center or service d...