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Operations Leader for Service Team
Thos. R. Birnie & Sons Ltd.
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hamilton, Canada
Location
hamilton
Posted
May 31, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Drive exceptional service outcomes as an Operations Leader for the service team at Birnie Plumbing & Drains. This full-time position emphasizes team development and performance enhancement.
Your primary role includes managing the plumbing service department, optimizing team effectiveness, and executing business plans alongside upper management. With a strong focus on customer experience, you will coach staff and track performance metrics to promote a culture of success. A background in leadership within the service industry is essential.
Key Responsibilities:
β’ Manage plumbing service department operations daily
β’ Perform hiring and training of team members
β’ Develop and implement yearly business plans
β’ Monitor key performance indicators for the team
β’ Foster a customer-centric approach to service delivery
Requirements:
β’ Minimum 5 years of leadership experience required
β’ Home services industry backgroun...
Your primary role includes managing the plumbing service department, optimizing team effectiveness, and executing business plans alongside upper management. With a strong focus on customer experience, you will coach staff and track performance metrics to promote a culture of success. A background in leadership within the service industry is essential.
Key Responsibilities:
β’ Manage plumbing service department operations daily
β’ Perform hiring and training of team members
β’ Develop and implement yearly business plans
β’ Monitor key performance indicators for the team
β’ Foster a customer-centric approach to service delivery
Requirements:
β’ Minimum 5 years of leadership experience required
β’ Home services industry backgroun...