Drive exceptional service outcomes as an Operations Leader for the service team at Birnie Plumbing & Drains. This full-time position emphasizes team development and performance enhancement.
Your primary role includes managing the plumbing service department, optimizing team effectiveness, and executing business plans alongside upper management. With a strong focus on customer experience, you will coach staff and track performance metrics to promote a culture of success. A background in leadership within the service industry is essential.
Key Responsibilities:
• Manage plumbing service department operations daily
• Perform hiring and training of team members
• Develop and implement yearly business plans
• Monitor key performance indicators for the team
• Foster a customer-centric approach to service delivery
Requirements:
• Minimum 5 years of leadership experience required
• Home services industry background preferred
• Plumbing knowledge or red seal cer...