As an Operations Lead, you will design and oversee operational processes and systems for the ARROW platform, ensuring efficient delivery of support and maintenance services. You will guide operations personnel, manage resources, and implement policies that keep services running smoothly.

What You’ll Do and How You’ll Succeed

• Develop and manage operational workflows and systems, monitoring performance and identifying areas for improvement.
• Provide guidance and support to operations staff, assigning tasks and ensuring adherence to process standards.
• Manage inventory and resources, develop policies and procedures, and maintain accurate operational records.
• Analyse operational data, prepare performance reports, and assist with budgeting and forecasting.
• Ensure compliance with relevant regulations and company policies.
• Coordinate with cross‑functional teams to resolve operatio...