Operations Engineer – Global Command Center

In the Global Command Center (GCC), you will act as part of a collaborative team environment. Your role involves receiving incoming calls, communications, and tickets, performing first‑call triage, resolution, dispatch, and escalation for incidents ranging from low priority to on‑air emergencies.

You will monitor services and equipment across a wide variety of systems and technologies, coordinate communication around major incidents with organization‑wide impact, and log all incidents and requests in an industry standard IT Service Management tool. Your work supports WBD production teams, engineering groups, on‑air talent, journalists, and editors worldwide, providing 24/7 support.

Key Competencies

• Technology: Competencies in digital audio & video studio environments, control systems, audio and video edit tech, MAM, contribution and distribution systems, and a strong understanding of IP production en...