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Operations Director (Telco) - SM Sta. Rosa

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Afni
📍 Santa Rosa, Philippines
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Location Santa Rosa
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Posted June 01, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Description

Operations Director

Position Purpose:

  • Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
  • Essential Functions and Responsibilities:
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
  • Maintains and improves ca...

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    📍 Location Details

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    City
    Santa Rosa
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    Country
    Philippines
    🚗
    Commute
    Local Area

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