Operations Director

Job Purpose

The Operations Director is responsible for maximising the efficiency of our business centres so we deliver fantastic customer service. Our processes should be continually re-evaluated to make them simpler for our customers and staff so we can add new centres quicker and more cost effectively. This person will be a highly organised, creative problem solver who is commercial, continually thinks of the customer and successfully completes projects.

Key Responsibilities

• Partner Management
  • Lead NCO kick‑off activities and support the operational integration of roll‑ins.
  • Oversee Performance Management throughout the full duration of the Management contract.
• Projects & Change Initiatives
  • Drive special projects, including current cost‑saving initiatives (e.g. FTE optimisation, cleaning and maintenance).
  • Support and lead additional transformation and cha...