Reporting to the General Management, the Operations Director is responsible for managing the multi-agency network and aligning field teams with Group directions.
He/she guarantees:
• Operational performance (execution, quality, compliance, productivity),
• Commercial dynamics (motivation, pipeline discipline, conversion),
• Management rigor (KPIs, rituals, action plans),
• Headquarters-field coordination (feedback, arbitration, standard deployment).

Key Responsibilities

1) Network Management & Performance
• Manage multi-site performance: activity, margin, productivity, service quality, meeting client commitments.
• Control deviations and implement improvement plans (branch / area / portfolio).

2) Management & Motivation
• Manage Area Managers and Branch Managers: objectives, coaching, execution discipline.
• Establish management ritu...