Operations & Customer Experience Manager (US Market)

Drive seamless supply chain and customer communication for a fast-paced US-focused brand.

Remote role based in Cape Town, supporting US hours (3pm–12am SAST), negotiable salary.

About Our Client

A fast-growing international brand with a strong presence in the US market, our client delivers quality consumer products across retail, distribution, and e‑commerce channels. With a tight‑knit global team and strong partnerships with North American retailers, they offer a high‑impact role for someone who thrives in fast‑moving environments and wants to take ownership of end‑to‑end operations.

The Role: Operations & Customer Experience Manager

This is a hands‑on, execution‑focused role that oversees the full order‑to‑delivery lifecycle. You will act as the operational hub, connecting customers, suppliers, and 3PL partners to ensure accurate, timely, and smooth order fulfilment. The r...