Sales Administrative & Operational Support

• Assist in responding to sales team inquiries on trading and account matters, including client account setup, system access, rebate claims, and commission clarifications; escalated inquiries to the Backend Operations Team when needed.
• Assist in maintaining and updating the client database, ensuring timely and accurate data entry.

Knowledge Management & Process Improvement

• Assist in maintaining and updating sales SOPs, toolkits, and client onboarding documents to reflect the latest processes and standards.
• Assist in preparing performance reports related to sales support operations for management review when necessary.
• Research and suggest ideas to improve team efficiency when required.

Cross-Department Coordination

• Coordinate with the Marketing team to support campaigns and promotions, ensuring consistent execution and accurate cli...