Responsibilities

• Lead end-to-end client engagements, including operations projects, process improvement initiatives, and service transitions.
• Ensure projects are delivered on time, within scope, and aligned with client objectives.
• Apply Lean Six Sigma and project management methodologies to identify inefficiencies and implement process improvements.
• Drive continuous improvement initiatives to enhance productivity, quality, and cost efficiency.
• Serve as a primary point of contact for clients, building strong and trusted relationships.
• Ensure smooth day-to-day operations and proactively address client concerns and requirements.
• Support solutioning, proposal development, and business case creation for new and existing clients.
• Collaborate with cross-functional teams to design scalable and efficient operational solutions.
• Mentor and guide team members, fostering capability development and best pract...