Description

Job Overview:

Huntswood is looking for a professional who plans, implements, and evaluates change initiatives delivering governed change and mobilisation which support a fast-paced contact centre operation.

The Operation Change Delivery Manager will be responsible for managing the end-to-end change gateway process for the timely delivery of change projects and mobilising resource into the contact centre.

Confident to engage fully in change meetings and day to day work making a positive contribution to the continual improvement of processes for Operational Teams. They will ensure that key stakeholders are engaged effectively and understand their responsibilities to support and enable the change or mobilisation required within agreed timelines and to specific requirements. Being the primary point of contact for all stakeholders impacted by change and utilising the HW Change Gateway governance process for all operational chang...