What You’ll Be Doing

• Monitor real-time alerts and dashboards (AWS CloudWatch, Datadog, SQS, alert channels)
• Acknowledge and respond to automated alarms within SLA
• Perform initial incident assessment and impact analysis
• Escalate issues to Tier 2 teams with clear, actionable context
• Follow established SOPs and incident response runbooks
• Access servers via approved, read‑only SSH
• Analyze application and system logs to identify error patterns and anomalies
• Capture evidence (logs, screenshots, timestamps) during incidents

What We’re Looking For

• Vocational or college-level education
• Experience in technical support or customer service
• Strong problem-solving and communication skills
• Familiarity with operating systems and basic troubleshooting
• Ability to stay calm and methodical during incidents
• Comfortable working rotating...