Operations Assistant

The Operations Assistant provides administrative support and backup coverage for dispatch, OS&D, rating, billing and/or manifesting.

Critical Job Functions:

• Track outbound loads, update system, and communicate any delays by e-mail to service center manager, customer service, operations, Linehaul, sales, and management before 11am.
• Checks pickup schedules for loads that have not left facility by 10 am, determine the reasons and escalate to Linehaul.
• Distribute IC paperwork or instructions to drivers (plates, IFTA, random DOT tests, etc.).
• Receives maintenance records from drivers and submits to safety.
• Sets appointments for direct deliveries/diverts when necessary.
• Calls responsible party for redelivery/ACR authority and enters ACR into system.
• Comply with all safety policies, practices, and procedures.
• Provides administrative support such as data entry, typing, ...