Lead operations support for banking applications as a Senior Operations Analyst. Engage in implementation coordination and issue triaging within a high-pressure, 24/7 environment.
You will act as the key contact for operations support in Mainframe and Distributed Production Computer Centers. This role involves managing system changes, applying innovative solutions, and ensuring compliance in application implementations. Your decision-making will drive operational improvements in alignment with strategic priorities, making a significant impact on the organization.
Key Responsibilities:
• Coordinate application implementations and ensure process compliance
• Triage issues between support teams and service providers
• Propose innovative solutions to complex challenges
• Authorize production changes via ServiceNow
• Maintain documentation and manage ongoing projects
Requirements:
• IT background with change-management experience
• Proficiency in Mainframe and ...