Reports to: Supervisor, Centralized Operations

Every employee must honour the vision, mission, and values of the credit union.

Primary Purpose

The primary purpose of this role is to provide operational and administrative support to the retail and lending areas of the branches, allowing our staff to provide exemplary member service. The Operations Administrator position is critical to providing streamlined administrative processing to ensure the integrity and accuracy of member transactions while meeting regulatory requirements.

Key Accountabilities

Knowledge of the Business

• Is knowledgeable in all Northern Savings financial products and services to enable referrals to retail and Business Services, Wealth Management, and insurance (life, property, and casualty).

Member Service

• Ensures administrative processes and policies are kept current and followed with the member and internal staff in mind.
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