Purpose

The purpose of this job is to ensure the smooth running of the Frontline Department by guaranteeing that there are enough cashiers on each shift so that excellent customer service is delivered at all times. This will ensure that all tills have been accurately cashed up and that the correct goods have been charged for all the money received in return for the goods.

Key Responsibilities

• Provide excellent customer service by greeting and assisting customers and responding to their enquiries as well as complaints
• Direct and supervise employees engaged in processing sales transactions, reconciling cash receipts, or in performing service for customers.
• Monitor cashier activities to ensure that customers receive satisfactory service and quality goods.
• Administer the End Controller by making sure that the correct goods leave the premises.
• Relieve the Cash‑up Officer when on leave or absent and attend to cas...