Summary

Kernow Health CIC is excited to recruit four Operational Team Leads (Relief) to join our Cornwall 111 Control Centre team. This is a brand-new role designed to strengthen resilience across our 24/7 service, ensuring we continue to deliver high-quality, safe and responsive patient care across Cornwall.

This is a unique opportunity for experienced operational leaders who thrive in a fast‑paced urgent care environment and are passionate about delivering excellent service standards while supporting frontline teams.

As a Relief Operational Team Lead (OTL), you will oversee the day‑to‑day operational delivery of the Cornwall 111 service, supervise staff, manage urgent care demand and ensure Key Performance Indicators (KPIs) are consistently achieved.

Your rota will include a combination of Operational Team Lead (OTL) shifts, Care Navigator (CN) shifts and a structured on‑call relief commitment, enabling you to build a strong understanding of th...