Overview

Operational Support Officers deliver day‑to‑day customer service and administrative support across HMCTS court and tribunal sites.

Key Responsibilities

• Progress cases through the court/tribunal system, preparing papers, files and digital records.
• Communicate with members of the public, judiciary, legal professionals and external agencies.
• Support smooth running of court proceedings, including preparing hearing rooms.
• Act as the first point of contact for court users and, where required, deal with vulnerable witnesses and their legal representatives.

Key Skills & Qualifications

• Excellent customer service skills in a service‑led, customer‑facing environment.
• Digital and administrative skills with strong attention to detail.
• Effective communication and organisational skills, able to liaise verbally and written.
• Resilience and empathy, able to handle sensitive info...