Operational Support Coordinator

The Operational Support Coordinator ensures the smooth running of hotel operations by managing critical administrative, compliance, and people-focused processes. The role supports payroll, labour planning, licensing, and compulsory training with accuracy and consistency, while also coordinating onboarding, duty management, and wellbeing initiatives.

Acting as a central link between managers, senior leaders, and the General Manager, the position provides continuity of service and clear communication across the hotel.

Distinctively, the Coordinator champions our values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering engagement and collaboration. By combining operational discipline with team support and community involvement, the role strengthens both day-to‑day performance and long‑term culture. ...