Elevate service delivery as an Operational Excellence Specialist. Focus on accurate billing, effective resource allocation, and reliable forecasting in a hybrid workplace while collaborating with service teams.
This role is pivotal in supporting the financial and operational success of the services organization. You'll partner with Services Leadership and other departments to ensure a data-driven approach to decisions affecting customer outcomes and operational efficiency. Your detail-oriented mindset will contribute to maintaining high standards in service operations.
Key Responsibilities:
• Own billing processes and ensure contract alignment
• Collaborate with Finance on invoicing and revenue recognition
• Track billable utilization and resource allocation
• Lead operational processes and compliance efforts
• Monitor service margin and identify improvement areas
Requirements:
• 5–8+ years in business or services operations
• Expertise in billing models a...