Description

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Essential Functions / Core Responsibilities

• Analyze and maintain all Client Service Level Agreements, implementing improvement plans as needed.
• Maximize revenue generation and support both short- and long-term financial goals, including forecasting, budgeting, and tracking billable and non-billable hours.
• Select, train, develop, and manage the performance of direct reports and their teams in line with company policies and legal requirements.
• Manage and review operational reports, including attendance adherence, performance metrics, and client scorecards.
• Bui...