Summary: At DrinkPrime, we are redefining access to safe, reliable drinking water across urban India through a tech-driven subscription model. As a key member of our operations team, you will play a pivotal role in shaping and optimizing the service delivery ecosystem that ensures timely installations, consistent maintenance, and exceptional customer experiences. This role is central to our mission of making clean water accessible and affordabledriving operational excellence in a fast-paced, high-growth startup environment. Youll be instrumental in building scalable processes, empowering frontline teams, and continuously improving service quality to meet the evolving needs of our customers and business. Responsibilities: Design and implement streamlined workflows for technicians to ensure on-time service and installation. Continuously optimize existing processes to achieve benchmark performance levels amid rapid business growth. Develop and refine performance management tools to enhanc...