Qualifications
Minimum requirements:
Education & Language
English proficiency B2 CEFR level or higher (verbal and written)
Experience
Minimum 5 years ’ experience as a Team Managing experience in a BPO/Contact Centre Environment.
Preferably exposure to a similar e-commerce/marketplace industry in a BPO environment
Skills & Competencies
Demonstrated experience in implementing cross company business processes across multiple teams
Strong analytical, presentation and business planning skills coupled with equally strong execution focus
Exceptional verbal and oral communication skills. Experience in working with teams across locations
Passion for ensuring an excellent user experience
Work Requirements
Must be able to work in office at Penang , Malaysia

Responsibilities

Responsibilities :
Manage tactical and project-based initiatives with partner’s (BPO) care floor operations team while owning responsibility for care cen...