Description We are looking for an Operating Risk Amended Return Representative to support payroll tax correction activities and deliver responsive service to clients and internal partners. This Long-term Contract position is based in Rochester, New York, and focuses on researching amended payroll filings, resolving tax-related questions, and guiding customers through billing and payment implications. The ideal candidate brings strong judgment, attention to detail, and the ability to communicate clearly while managing issues tied to federal, state, and local payroll tax returns.

Responsibilities:
• Research amended payroll tax matters and prepare corrected federal, state, and local filings with a high degree of accuracy and timeliness.
• Communicate with clients and internal stakeholders about balances due, refund situations, filing status, and any fees connected to amended return preparation.
• Investigate penalty notices and provide clear, well-supported responses to...