Drive technical excellence as a Lead Support Specialist at OpenText in Ontario, providing cutting-edge support for Bricata products. Your role will transform customer experiences through leading-edge technical solutions.
As a Lead Support Specialist, you will bring your 7+ years of expertise to front-line customer interactions. Your role involves detailed troubleshooting, collaboration with engineering teams, and developing resources that enhance user experiences. The ideal candidate will be an advocate for quality customer service while driving product innovation at OpenText.
Key Responsibilities:
• Deliver top-tier technical support to varied customer levels
• Resolve complex technical dilemmas and enhance user experience
• Lead customer calls, providing insights and reviews
• Collaborate with engineering on product issues and escalations
• Maintain essential documentation and training materials
Requirements:
• 7+ years of relevant experience in technical s...