Join OpenText as a Fortify Technical Support Specialist, ensuring customers receive top-tier technical assistance in their security solutions. Your expertise will drive customer satisfaction and successful deployments.
As part of a dedicated team, the Premium Support Engineer at OpenText will focus on delivering high-value support to clients using OpenText Application Security (Fortify). Your role will include building strong client relationships, providing insightful guidance, and leveraging your technical skills to troubleshoot complex incidents effectively. Your contribution will enhance retention and foster account growth.
Key Responsibilities:
• Act as the single point of contact for support issues
• Establish trusted relationships with key client stakeholders
• Analyze incidents and suggest best practices to mitigate risks
• Engage in proactive support and personalized technical guidance
• Monitor open incidents and ensure timely resolutions
Requirements:<...