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Onsite User Support at Roche

🏢
Confidential
📍 Ghana, Ghana
📍
Location Ghana
📅
Posted June 08, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Provides Deskside support to all end users; providing resolution to end users or escalation to 3rd level support.

Your key activities will include:

  • Works in a professional manner at all times and maintains a consistent image of the Global service, through open communication, reliability and high availability, and promotes the values and benefits of the Service Desk organization

  • Receive incoming incidents and requests, records in tickets, and resolves in adequate time frame, ensuring expected customer satisfaction and investigates, troubleshoots and resolves reported problems in a timely and efficient manner as well as open, track and closes call and change tickets

  • Presents complex technical information to a nontechnical audience in a clear and easy to understand manner and supports single business/technical applications, and presents and explains the benefits and features, as well as the technical specifications of a product
    • ...

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    📍 Location Details

    🌆
    City
    Ghana
    🗺️
    Country
    Ghana
    🚗
    Commute
    Local Area

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