A Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escalating more complex problems to higher-level support.

Experience Level Entry-Level : Generally, 1-2 years of experience in IT support or a related field. Internship or Prior Experience : Some positions may require prior experience through internships, part-time jobs, or relevant coursework. Required Skills and Certifications Technical Skills : Basic understanding of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, mac OS, Linux). Knowledge of common software applications (Microsoft Office, email clients, etc.). Basic troubleshooting skills for common issues (password resets, printer issues, connectivity problems). Preferred Certifications :Comp TIA A+ : A foundational certification that covers essential IT skills, including troubleshoo...