Work Location: Edmonton Corporate Office

Reporting to the Supervisor, On-Site Support, the On-Site Support analyst will join a team that is responsible for providing on-site support to SNDL’s corporate, production, and retail environments. The analyst will work closely with the various faucets within our organization, so customer service experience and skills are a “must have”. The ideal candidate should also have a passion for technology and helping others. This position will be based out of our Kelowna office.

Responsibilities

• Complete tickets submitted to the allocated ConnectWise board(s) tickets in adherence within the procedures set forth by the Supervisor, Onsite Support.
• Allocation, tracking, and inventory of SNDL’s Business Technology assets.
• Assist with logistics, shipping/receiving to/from stores, office locations, manufacturing facilities, and cultivation plants.
• Contribute to and execute a consistent imaging/hard...