About the Team

The Tech Desk team is responsible for delivering secure, compliant, and innovative technical support services across all South Wales offices. The team manages the full lifecycle of endpoint devices and platforms, ensuring operational excellence, security, and customer satisfaction. The Tech Desk plays a critical role in maintaining operational excellence and supporting ongoing digital transformation.

The Role

The IT Tech Desk Analyst provides front‑line, hands‑on technical support to colleagues, ensuring a positive and efficient experience when accessing IT services. This role is a key part of the Tech Desk team, acting as a primary point of contact for end‑user technology issues, delivering timely resolution, clear communication, and a high standard of customer service. This role is office‑based, as support services are provided directly onsite to our users. Additionally, occasional travel to other offices may be required.

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