End User Desktop Support Technician On-Site Technical Support  |  2–4 Years Experience  |  Full-Time

About the Role

We are looking for a hands-on, customer-focused End User Desktop Support Technician to join our IT team. In this role, you will provide day-to-day on-site technical support to our employees across Mac, Windows laptops, and mobile devices. You will own issues end-to-end — from first contact through resolution — and play an active role in managing the lifecycle of our hardware assets.

Key Responsibilities

On-Site Technical Support

• Provide in-person, hands-on technical support for macOS and Windows laptops, desktops, and mobile devices (iOS/Android)

• Diagnose and resolve hardware and software issues on-site, including peripheral setup, OS troubleshooting, and connectivity problems

• Support AV equipment, printers, and conference room technology