Optasia is a fully enabled B2 B2 X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all. We are changing the world our way . What You Will Do Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues related to the Services provided by Optasia to the customer projects that you will be assigned to work on Take ownership of customer issues reported and seeing problems through to resolution within SLA target times Work on a stand‑by basis outside of standard working hours to cooperate with your counterparts when there is a need to deal with a system outage or system degradation Work with customer's and/or Optasia's internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages Follow standard procedures for proper escalation of unresolved i...