Optasia is a fully enabled B2B2X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all. We are changing the world our way .

What You Will Do

• Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues related to the Services provided by Optasia to the customer projects that you will be assigned to work on
• Take ownership of customer issues reported and seeing problems through to resolution within SLA target times
• Work on a stand‑by basis outside of standard working hours to cooperate with your counterparts when there is a need to deal with a system outage or system degradation
• Work with customer's and/or Optasia's internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incident...