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Job Description
Posted on 27/11/2025
Mission
Mission:Our mission is to strengthen Decathlon Sports India’s understanding of customer perception, market dynamics, and brand performance. Through a unified approach combining social brand health & Social insights the program ensures data-driven decisions to enhance customer experience on social Media, safeguard brand reputation.
About the team: Our collective is a high-energy, dedicated unit focused on amplifying the user's voice. Operating as the primary touchpoint, we strive to evolve routine engagements into remarkable Customer Experiences. Beyond mere troubleshooting, we cultivate trust, champion consumer requirements within the organization, and guarantee that every individual feels recognized and empowered.
Objective:
Online Monitoring: Tracking online mentions, conversations, and activities about a brand, product, or industry in real time. It helps identify trends, customer sentiments, and emer...