**DESCRIPTION**
The Online Brand Ambassador (OBA) plays a key role in strengthening brand presence across e-commerce and review platforms. This position is responsible for monitoring and engaging with customer feedback, collecting and synthesising Voice of Customer (VOC) insights, and supporting brand credibility through timely, accurate, and on-brand responses to product reviews and Q&A.
Working as part of a remote team, the OBA partners closely with leadership to ensure consistent execution of program standards and contributes to actionable insights that enhance the customer experience and support business objectives.
**RESPONSIBILITIES**
+ Monitor and analyze online reviews, customer feedback, and Q&A across retail and e-commerce platforms to identify Voice of Customer (VOC) trends, recurring issues, and opportunities to improve the customer experience, providing actionable insights to leadership
+ Respond to customer reviews and product-related questions in a timely,...