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Job Description
We’re looking for an Onboarding Executive to join our London-based Customer Success team. You will lead the end-to-end onboarding process and pipeline management for our high volume SME and Mid-Market segments, and be responsible for the golden moment - the critical period between a contract being signed and a scheme successfully launching.
This role is focused on ensuring a world-class first impression and high initial engagement. You will work in a high-impact partnership with a team of Account Executives: you own the pipeline, timelines, and launch execution, while the Account Executives maintains the long-term relationship and commercial success.
This role is based in our Oxford Circus office, minimum x2 days per week.
What you'll do
Manage the onboarding pipeline for SME and Mid-Market accounts, ensuring every client moves from signed to ...