RESIDENT SERVICES MANAGER

CHARLESGATE Property Management is seeking a smart, organized, and proactive Resident Services Manager to join our growing team. This person is the primary contact for residents and the owner of all things related to resident experience. They also contribute to the overall performance of the portfolio which includes financial performance, physical building maintenance, and risk management. You will lead a team of maintenance technicians and coordinators, work with outside vendors, and collaborate with our project management team as needed for maintenance, repairs, and capital projects. Management services are to be performed in a high-quality manner with a sense of urgency. Clients and property must be treated with the utmost respect and hospitality.

This is a fully on-site role, five days a week, based in Worcester, MA. This role reports to the Head of Portfolio and is supported by two additional Resident Services Managers, providing collabo...