Location
toronto
Posted
May 30, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Join Teleperformance as a Real Time Analyst in Midtown Toronto, where youβll monitor performance and enhance service delivery on-site. Collaborate with teams to optimize operations and achieve service goals.
In this full-time position, you will act as the primary point of contact for service escalations and track real-time activities. Your analytical skills will be vital in maintaining optimal performance through effective monitoring, communication, and responsiveness to operational changes.
Key Responsibilities:
β’ Act as first point of contact for service escalations
β’ Monitor and document real-time floor activities
β’ Ensure analysts are available on phones as required
β’ Perform real-time queue monitoring and intraday reporting
β’ Interact with clients to respond to changing conditions
Requirements:
β’ Proficient in MS Office applications and Excel
β’ Strong analytical and communication skills
β’ Self-m...
In this full-time position, you will act as the primary point of contact for service escalations and track real-time activities. Your analytical skills will be vital in maintaining optimal performance through effective monitoring, communication, and responsiveness to operational changes.
Key Responsibilities:
β’ Act as first point of contact for service escalations
β’ Monitor and document real-time floor activities
β’ Ensure analysts are available on phones as required
β’ Perform real-time queue monitoring and intraday reporting
β’ Interact with clients to respond to changing conditions
Requirements:
β’ Proficient in MS Office applications and Excel
β’ Strong analytical and communication skills
β’ Self-m...