Join Teleperformance as a Real Time Analyst in Midtown Toronto, where you’ll monitor performance and enhance service delivery on-site. Collaborate with teams to optimize operations and achieve service goals.
In this full-time position, you will act as the primary point of contact for service escalations and track real-time activities. Your analytical skills will be vital in maintaining optimal performance through effective monitoring, communication, and responsiveness to operational changes.
Key Responsibilities:
• Act as first point of contact for service escalations
• Monitor and document real-time floor activities
• Ensure analysts are available on phones as required
• Perform real-time queue monitoring and intraday reporting
• Interact with clients to respond to changing conditions
Requirements:
• Proficient in MS Office applications and Excel
• Strong analytical and communication skills
• Self-motivated with minimal supervision
• Experience with...